Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at firstname.lastname@example.org or call us on +91 859 292 2727 between 9 am & 9 pm on all days including Sunday to get our immediate help.
You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
No. Registration on https://homedelivery.ramachandran.in is absolutely free.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address and contact phone number can only be associated with one RCT-Home Delivery account.
Yes, you can add multiple delivery addresses in your RCT-Home Delivery account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Each email address and phone number can be associated with one RCT-Home Delivery account only.
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
My Account is the section you reach after you log in at https://homedelivery.ramachandran.in
. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
Credit notes reflect the amount of money which you have pending in your RCT-Home Delivery account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in "My Account" under credit note details.
You can pay for your order on https://homedelivery.ramachandran.in using the following modes of payment:
- Cash on delivery
- Credit and debit cards (VISA / MasterCard /more coming soon)
There is no VAT. However, GST will be applicable as per Government Regulations.
Yes it is absolutely safe to use your card on https://homedelivery.ramachandran.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your RCT-Home Delivery account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher / coupon code that you have. The amount will automatically be deducted from your invoice value.
The RCT-Home Delivery Wallet is a pre-paid credit account that is associated with your RCT-Home Delivery account. This prepaid account allows you to pay a lump sum amount once to RCT-Home Delivery and then shop multiple times without having to pay each time.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 10% of your order value to your RCT-Home Delivery account.
Fresh fruits and vegetables are handpicked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 5% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 105. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address.
Delivery is free for orders above Rs. 1000
less than Rs.250/-
Rs.250 – Rs.999.99
More than Rs. 1000
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.
In case of a delay, our customer support team will keep you updated about your delivery. Additionally 10% of the order value will be credited to your RCT-Home Delivery account which can be used in your next order.
There is no minimum order for delivery but we charge a nominal delivery charge as below.
Orders above Rs.1000 are free
We do same day delivery provided you place your order before
RCT Home Delivery has now started same day delivery. All you have to do is order :: Slot 1: Order before 10:00 AM - Delivery Before 04:00PM & Slot 2: Order before 03:00 PM - Delivery Before 09:00PM or next Day
The Same day Delivery is applicable to our entire range of products. Please note that we do same day delivery in Trivandrum only.
Delivery slots are time slots during which you will receive your order. RCT Home delivery currently offers 2 delivery slots each day. These are:
- Slot 1: Order before 10:00 AM - Delivery Before 04:00PM
- Slot 2: Order before 03:00 PM - Delivery Before 09:00PM
Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order, cut off time for Slot 1 is 10.00 AM on the same day and cut off time for Slot 2 is 3.00 pm on the same day.
No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your RCT Home Delivery account.
Once you log in to your account, you will notice that on the right side of the website, under "My Basket" the next available slot in which you can order will be displayed.
Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
5 minutes. After this the slot will be released for other shoppers on the website.
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible
The only way you can check the status of your order is by contacting our customer support team.
You will receive an email as well as an sms about unavailable items before the delivery of your order.
We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order.
Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.
You can cancel an order before the cut off time of your slot (10.00 Am for morning Slots and 3.00 PM for Evening slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the RCT home Delivery app.